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Support

Welcome to the easyFly3 support web site. This site has been designed to provide you with technical support and assistance for easyFly3.

FAQ (Frequently asked questions)

Before posting in our Discussion Board or emailing us, please have a look at the FAQ’s and see if you can find an answer to your question there. Click here to browse through the FAQ’s.

Contact Us

Should you require additional support or assistance related to easyFly3 please feel free to contact us.

Discussion Board

easyFly3 users may post questions directly to the Discussion Board. Aside from the user-to-user solutions, our Product Support staff also monitors this forum as well providing answers whenever possible. As such, this is a valuable asset when an issue arises. In many instances you will find that your question has already been answered on this board. So please use the Search function before posting a question.

FAQ (Frequently asked questions)

Does easyFly3 work with Windows 2000 or XP ?
Yes it does. However Windows XP and 2000 are not being shipped with OpenGL hardware accelerated 3D-graphics drivers. Before running easyFly3, install a driver with OpenGL support.
For 3D-graphics cards with NVIDIA processors visit the NVIDIA website www.nvidia.com.
For 3D-graphics cards with ATI processors visit the ATI website www.ati.com.

My radio doesn’t work. The USB Interface-Cable is found but I do not get any signal from the radio.
Ensure you are using the correct adapter for your radio! As an example JR radios fitted with a DSC connection use a Mono type connector instead of the default Stereo connector of the easyFly3 cable. You need to purchase one of the adapters from IKARUS. Check the requirements page for details. When using the DSC connector do not turn on your radio. Once the cable is plugged in the radio will automatically turn on.

easyFly3 runs extremly slow, what can I do ?
It is mandatory that your computer meets the minimum system requirements. If your computer does meet these requirements  and still doesn’t perform well (Frames per Second lower than 5), you probably don’t have an 3D accelerated OpenGL driver installed on your system. Please visit the website of your 3D-graphics card manufacturer and download a newer driver.
For 3D-graphics cards with NVIDIA processors visit the NVIDIA website www.nvidia.com.
For 3D-graphics cards with ATI processors visit the ATI website www.ati.com.

Does easyFly3 work on laptops ?
Yes it does, on some laptops. So far we can only recommend laptops for easyFly3 with a full 3D-graphics chip. Laptops with a NVIDIA GeForceGo or ATI Mobility Radeon will work fine. The CPU speeds of these laptops should be over 1.3 Ghz. Onboard 3D chips in laptops (like the Intel integrated Graphics chip) will not work.

The program freezes or suddenly stops without an error message.
If you experience occasional program freezes without an error message then in 95% of the time it is a problem with the video card drivers. Update your drivers and see if the problem goes away. It can also be an overheating problem in the computer or card incompatibilities. Ensure your computer is properly vented. The problem may also be sound card drivers. Update your drivers and see if the problem goes away.

The screen suddenly becomes black and nothing happens until I move the mouse or press a key
In most cases this is your screensaver that is becoming active. We recommend to disable your screensaver while running easyFly3. Another possible reason might be your power management. Check your power management settings in the BIOS as well as under Windows and see if you have a monitor standby function enabled.

Contact Us

Before contacting us please make sure you have the following information ready:

  • Details about your computer system: CPU, 3D-graphics card, Windows Version, Soundcard available RAM, etc...
  • If using your own transmitter with our USB interface please provide us with your exact transmitter model name and the adapter being used
  • easyFly3 Version number (located at the bottom right corner of the main-menu screen)
  • If emailing of faxing us, attach the file called TM.LOG to it. This file is located in the easyFly3 directory, by default it is
       C:\Program Files\IPACS\easyFly3\


IKARUS Modellsport
Im Webertal 22
78713 Schramberg-Waldmössingen
Germany

Phone: +49 - 7402 - 92 91 900
Fax: +49 - 7402 - 92 91 750
Internet: www.ikarus.net
Email: info@ikarus.net


IKARUS France
57, Rue de Phalsbourg
67260 Sarre-Union
France

Phone: +33 - 388 - 0110 - 10
Fax: +33 - 388 - 0111 - 12
Internet: www.ikarus.net
Email: info@ikarus-france.com