RC Support Upgrade auf RC7

Question: My InApps purchases are inactive

apple-mac

 

InApp purchases are lost under OS-X

I. Checklist

1. After an update it is always necessary to restore purchased InApps. In all cases you can do this directly from the aerofly program by clicking on “Restore purchases“.

2. Please check for a new updates for aerofly under iTunes -> “Updates” at first. If there`s one please install.
3. Check the free disk space on your the computer. Please also doublecheck a ready proceeded download in your iTunes account under “Purchases”.
4. For the program and the InApps the same iTunes account must be used!
5. If none of these points helps, then please log out at iTunesKonto and delete aerofly under programs. Then please restart the Mac and download the app from the iTunes account (under purchases) once again. After that the purchases (upgrades) has to be restored via the main menu of aerofly (see below how to)

II. Restore InApps (also after an update)

 After an update or aerorfly`s reinstallation the standard version always appears. Higher versions purchased as a InApp before has to be restore.
Please follow these instructions:

 

Step 1

 
Take care that your Mac is connected to the Internet and click at the main menu on In-app purchases” and than on “Restore purchases.” Due to the size of aeroflyRC  it can takes a few minutes until the login window  for the iTunes account appears.
 
 

Step 2

If the iTunes account login appears please check the Apple ID and enter the password.

Seeing the confirmation you have restored your InApp upgrades and you can fly RC7 Professional or Ultimate again.

 

 
 

If the window Your purchases have been restored successfullydoes not appear, please check the Internet connection, the correct password of your Apple ID and a valid login at iTunes.

 

 

RC Support Upgrade

How can I upgrade my former flight simulator to aeroflyRC7?

Depending on the former IKARUS flight simulator you still have there are different upgrade pathes to aeroflyRC7:

af5logo_200px

For Windows:

As a users of an aerofly5 for Windows you can buy a discounted upgrade to aeroflyRC7 ULTIMATE in our shop. You can use your USB IKARUS commander or IKARUS USB interface at the new flight simulator aeroflyRC7 any longer.
During the payment process you´ll ask for your former aerofly5 productkey.  lease type in the key you can find on your aeroflyf5 DVD. The check takes only a few moments. At the end of the payment process you´ll get a new aeroflyRC7 key.

Please note: For each aerofly5-product key you can only buy one upgrade.

af5logo_200px

For Mac:

All users of the Mac version can buy an upgrade from aerofly5 to the up-to-date aeroflyRC7 ULTIMATE directly from the Apple AppStore. Please buy the aeroflyRC7 STANDARD version at first and start the program. After that you can buy the ULTIMATE version as a InApp.
If you flown aerofly5 before you can type in your aerofly5 product key and get the upgrade for a discounted price. Your former key is printed on your aerofly5 DVD.

Please note: For each aerofly5-product key you can only buy one upgrade.

afpdlogo_200px

For Windows or Mac:

All users of a aerofly Professional Deluxe for Windows or Mac can use their USB IKARUS commander or IKARUS USB interface at the new flight simulator aeroflyRC7 any longer. All you need is the software of the up-to-date flight simulator aeroflyRC7.

You can buy the Windows versions as a download or as a DVD in our shop. The Mac versions  are only available at the Apple AppStore.

 

Ask a new question to the Technical Support

If you havn´t found an answer to your question at this site and also not at the forum
then you can ask a new question to the IKARUS support via this contact form:

Ask a new question to the Technical Support

 

My name (required):

My E-Mail adress (required):

My post adress:

Your customer ID, if available:

My phone number:
If your questions requires a support by phone, we will call you back.
(Please add the international country code)

Please select your preferences for a call back:

Please select your time zone:


Please answer some important questions about your flight simulator and your computer:

Question 1: Which product you have? (Please choose one of the following)


Question 2: Do you use a desktop computer or a notebook?

I use a desktop computerI use a notebook


Question 3: If you use a notebook: How many graphics cards are integrated?

1 graphics card2 graphics cards


Question 4: What is the unique type reference of the graphics card(s)?

Question 5: What is the operation system of your computer?

Question 6: Who is the manufacturer of your computer and what is the unique type reference?

The productkey of my flight simulator (if available):
Please type in your key in this style without hyphens: "AB12CD34EF56GH78"

Your question / message to the IKARUS support:

Yes, i have read the FAQs and didn`t found my answer.

* Agreement Data Protection Statement.

I hereby declare that I give my consent for the personal data provided by me to be collected, saved, processed and used for contacting me vial mail, phone or E-Mail. I may revoke my agreement to this at any time in the future. See here the Data Protection Statement