Support error codes

Topic site: All error codes

If you don´t find the answer to your question at this topic site then you can send a new question. Please use the last post at this page to send a new one. Please note: Already answered questions can´t answered again. The free e-mail support also can´t give an assistance by setting up your computer individually. In this matters please contact your computer dealer.

 

Fehlercode 10019 oder 60000

Sorry, this entry is only available in German. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.   Fehlercode 10019 oder 60000: Internetverbindung unterbrochen   Diese Fehlermeldung deutet entweder auf eine eine Unterbrechung der Internetverbindung oder auf einen Fehler(…)

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Fehlercode 20500 (aeroflyFS)

  Error code 20500: Activation failure An error 20500 indicates a failure response by the license server. Please first check the aerofly FS version at first. If you don`t  use Version V1.2.0.9 please update. You´ll find the free update here: https://www.aerofly.com/aerofly_fs_1/aerofly_fs_1_download.html After that please repeat the online activation via the aeroflyFS main menu.  If you (…)

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Error code 60225: This product key ist invalid!

  Error code 60225: This product key ist invalid! This error message appears only if you made a type error  entering the product key. Please double check the numbers and letters of your product key. That your key is “invalid” is explicitly based in a typing error.  

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Error code 60224: Product is already registered

Errorcode 60224: Product is already registered!  The product key of your  aeroflyRC7 or aeroflyFS has been used for the maximum numbers of activations on different PCs. Please contact the support via the contact form below the IKARUS sales Team. Please provide us with need the product key you received after purchasing a download version for(…)

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Error message: Error code 60103

Answer: This error message appears if the aerofly can´t reach the license server. You only have to wait and please try it again a few hours later.Your purchase and your activation will not be affected. If the license server is back you`ll be able to proceed.

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Error message at the AppStore: Not enough available space/ram

Answer: During installation of an aerofly simulator there is temporary more space needed than the app allocates later on storage.  If you do not have at least approximately 2.5 times of needed apps space, please store out other date during the installation of the aerofly simulators.

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My virus scanner detects the IKARUS download installer as suspicious

  When a download or update is blocked by a virus scanner

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Error message: Main executable does not work any longer

  Answer: The error message “Main executable does not work” may have different reasons.  If you see this error message immediately after the first installation and you never could start the program, then a problem with the graphics card or graphics card driver is indicated. Please check the video card requirements and take care that you(…)

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Error message: Error code 90000

  Answer: The error code 90000 could have several reasons: Error code 90000 displays if you try to activate an upgrade from aerofly5 to aeroflyRC7 with the product key of your former aerofly5. Please use the newer RC7 product key for activation. You get this key via mail immediately after purchasing the upgrade. Please note that you see(…)

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Errorcode: Update.exe is not a valid Win32 application

Answer: Updates for aerofly could be a large file. Depending on your Internet connection it may take a long time to complete the download. If you start the update-setup.exe before the download is finished this error message may appear. Please wait until the update-setup.exe is completely downloaded.

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Error message: The source file is corrupted

  Answer: Installing from DVD please check the DVD for fingerprints or in worst case scratches. If you get the same error message after cleaning the DVD, than the DVD could be damaged, but this is extremely rare. Please cancel in any case the installation, restart the computer and try again. Don´t be successfull pease(…)

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Question: While installing the update for the AFPD I get an error message “unable to overwrite”. What should I do?

  Answer:  While using MS-Windows Vista, MS-Windows7 or MS-Windows 8 you may get an error message while installing the  update. Please make sure, that the simulation is closed. Than make a right-click on the updated file (which you should have saved e.g. to the desktop) and choose “run as administrator”. Afterwards the update should install(…)

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When trying to register the simulator online, the error message “invalid key” is displayed?

Make sure you have entered the product key correctly. Note: the key never contains a “0” (zero). In this case typically you may have misread a “D”. The keys for aerofly professional Deluxe PLATINUM Edition, AddOn3, AddOn4 and AddOn5 as well as for easyFly3 have 16 digits, the keys for aerofly5 and aroflyFS have 20(…)

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Ask a new question to the Support

If you havn´t found an answer to your question at this site and also not at the forumthen you can ask a new question to the IKARUS support via this contact form:

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